Frequently asked questions

We visit your home, measure the room and look at what sits behind the current bathroom: the pipe routes, the soil stack, water pressure and flow, the hot water system, the electrics and the ventilation. We take photos, talk through how you use the room and what you want to change, and point out anything that affects the layout or the rules, such as a long waste run or a lease that needs consent. Afterwards you get layout options and a written, itemised quote. The survey and the quote are free.

Your quote is written and itemised, so the products, labour, tiling, electrics and waste removal appear as separate lines rather than one figure for the whole job. You can swap products and finishes to suit your budget and we update the quote to match. Once the layout and products are agreed, the price is fixed in writing. It only changes if you ask for something different, or if hidden problems are found, and then only after the extra work has been priced and you have agreed it.

The payment stages are set out in your written quote, so you know how much is due and when before you agree to anything. Any extra work you approve during the job is priced and agreed in writing before it is added. If a council grant is paying for some of the work, tell us at the survey so the quote and payment stages can follow the council's process.

We work across England, Wales, Scotland and Northern Ireland. Survey visits to remote islands are by arrangement, so get in touch first if you live on one. You can find your town on our areas pages. Prices vary by region: London is roughly 25% above our national guide prices, and the North East, Wales and Northern Ireland roughly 7–12% below.

A typical bathroom takes 6–10 working days, an en-suite 4–8, a cloakroom 2–4, a wet room 5–10 and a walk-in shower 2–5, while a bath swap is usually 1–2 days. Once you approve the price and the products are ordered, you get a start date and a day-by-day plan. Our guide to how long a bathroom takes to fit explains each stage.

Yes, most people stay at home, but the bathroom is out of use for most of the fit and the water may be off at times. If it is your only toilet and shower, tell us at the survey so the order of work can be planned to keep a working WC for as much of the job as possible, and think about where you will shower on the days in between.

Yes. We offer fit-only installation for suites, furniture and tiles you have bought. Our guide price for fit-only labour is £2,200–£4,000 with the same layout, or £3,500–£6,000 for a new layout. Send us the product list before you order so we can check it suits the room and your water system, and make sure everything is delivered and checked for damage before the start date, because a missing or broken part can hold up the job.

Electrical work is carried out by a qualified electrician, then tested and certified to BS 7671. In England and Wales, notifiable work such as a new circuit or changes to circuits in a bathroom is registered through a competent person scheme or notified to building control, and you receive the certificate. Any work on a boiler or other gas appliance is done by a Gas Safe registered engineer, and an unvented hot water cylinder is fitted by a G3-qualified installer.

During the strip-out, the old suite, tiles and fittings are removed and the waste is taken away by a licensed waste carrier. Waste removal is shown as a line on your itemised quote. If you want to keep anything, such as a bath or a radiator, tell us before the strip-out day.

Refitting a bathroom inside your home does not need planning permission. Building regulations can still apply to electrical work in a bathroom, new drainage or a new connection to the soil stack, and ventilation in a newly formed bathroom. In Scotland, forming a new bathroom or altering drainage may need a building warrant. The survey identifies what applies to your job, and the quote shows how any approvals are handled.

Check your lease before you commit. Freeholder or management company consent is often needed, especially for a wet room, moving the WC, a new connection to a shared soil stack or a new extract vent through an outside wall. Sound insulation and the risk of leaks to the flat below matter too, so the floor and waterproofing need careful planning. Get any consent in writing before the start date. Our guide to adding an en-suite covers flats in more detail.

Yes, but listed building consent is needed for alterations that affect the character of the building, and that can include internal work such as new soil or vent pipes through walls. Speak to your council's conservation officer early. Where possible the layout is planned around existing pipe routes, and work does not start until consent is in place.

Yes. We fit accessible bathrooms with level-access showers, wet room floors, seats and rails. A Disabled Facilities Grant can help: up to £30,000 in England, up to £36,000 in Wales and up to £25,000 in Northern Ireland through the Housing Executive, while councils in Scotland run a Scheme of Assistance instead. Grants are usually means-tested and must be approved by the council before work starts. Adapting a bathroom for a disabled person's condition can also be zero-rated for VAT. Our grants and VAT relief guide explains both.

Some problems only show once the old bathroom is out: rotten joists or floorboards, old leaks, damaged pipework, wiring that needs replacing or material that might contain asbestos. If we find something, we stop that part of the work, show you, and price the extra work in writing. Nothing extra goes ahead until you have agreed it. Suspected asbestos is tested before work in that area continues.

If you are a consumer and agree the contract at your home or at a distance, such as online, by phone or by email, you usually have 14 days to cancel under the Consumer Contracts Regulations 2013. If you ask us to start work within that period and then cancel, you may have to pay for work already done. Full details are set out in our terms.

Use our quote tool to get a guide price for your room and book your free home survey. We measure up, talk through your options and send you a written, itemised quote. See how it works for each step from survey to handover.